Accessibility Concerns, Complaints and Grievances*

A student, parent or member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official Renaissance Academy web presence that is developed by, maintained by, or offered through the Renaissance Academy, third party vendors and/or open sources may complain directly to a school administrator, or the school or District webmaster.

The initial complaint or grievance should be made using Website Accessibility Complaint/Request procedure, however, a verbal complaint may be made. When a school administrator or school staff member receives the information, they shall immediately inform the Website Coordinator.

Whether or not a formal complaint or grievance is made, once Renaissance Academy has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

To file a complaint or grievance regarding the inaccessibility of the Renaissance Academy’s public website content, the Complainant should submit the complaint in writing or via email.  The Complainant should provide information and a description of the problem, including:

  • Name
  • Address
  • Date of the Complaint
  • Description of the problem encountered
  • Web address or location of the problem page
  • Solution desired
  • Contact information in case more details are needed (email and phone number)

The complaint or grievance will be investigated by the Website Coordinator or designee another person designated by per the CEO. The student, parent, or member of the public shall be contacted no later than five (5) working days following the date the website accessibility compliance coordinator receives the information.

The procedures to be followed are:

  • An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the time line may only be approved by the CEO.
  • The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.
  • The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.
  • A record of each complaint and grievance made pursuant to the School Website Accessibility Policy shall be maintained at the Renaissance Academy office per the Record Retention Policy. The record shall include a copy of the complaint or grievance filed, report of findings from the investigation, and the disposition of the matter.

If you are dissatisfied with The Academy’s resolution of your complaint or grievance or if you believe you are being subjected to discrimination on the basis of disability under Section 504 or Title II of the ADA, you have the right to file a formal complaint with the US Department of Education, Office of Civil Rights.

US Department of Education, Office of Civil Rights Formal Complaint Filing Information


*These Accessibility Concerns, Complaints and Grievances Procedures are Section 4 of the Renaissance Academy's School Website Accessibility Policy which is scheduled for review by the Board of Trustees in September 2017 and, thereby, subject to revisions.